FAQ

Answers to questions customers ask us often.

Do you support OEM?
Yes. We coordinate production based on your designs and specifications.
Do you support ODM?
Yes. The exact scope depends on the product and requirements — let's talk first.
Can you make samples?
Yes. Sample production can be arranged depending on the product.
What is the MOQ?
MOQ depends on the product type, structure, surface finishing and production requirements. We'll confirm with the factory and let you know.
Can cartridges and surface finishing follow our specifications?
We can coordinate with the factory based on your drawings and specifications. Feasibility depends on the product — please discuss with us first.
How long is the production lead time?
Lead times depend on product specifications, quantities and production scheduling. We'll confirm based on your specific requirements.
Can you communicate in Japanese?
Yes. We support Chinese, Japanese, English and Korean.
Can you arrange shipment?
Shipment can be arranged according to your order and destination.
Can we visit or audit the factory?
Yes. The partner factory accepts factory visits and audits. HAICE will coordinate the schedule and provide language support on site — please contact us in advance.
Can you handle product certification for Japan?
Yes. Required certification procedures can be arranged in advance according to Japanese market requirements. Applicable standards and lead times vary by product, so please consult us per project.
Can we develop molds for our own designs?
Yes. The partner factory has its own mold department and can handle mold development for your designs through sampling to mass production. Finished dedicated molds are stored at the factory.
Can we choose the trade terms for quotations?
Yes. Quotations can be prepared on EXW, FOB, FCA, DDP and other terms you prefer.
Is there spare production capacity for large orders?
The new Huizhou plant started operation in 2022 and currently runs at about 50% utilization, so there is ample capacity for new and large-scale orders.

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